Basware Is Recognized As A 2023 Gartner Peer Insights Customers' Choice For Procure-To-Pay Suites

The leader in AP and invoice automation was one of 11 vendors named in the report, and only one of three to be recognised as a Customers’ Choice.

Basware, the leader in making AP automation and invoice processing happen, is recognized as a Customers’ Choice in the 2023 Gartner Peer Insights ‘Voice of the Customer’: Procure-to-Pay (P2P) suites.

The Voice of the Customer is a document that synthesizes Gartner Peer Insights reviews into insights for IT decision makers. Vendors are categorized into four quadrants based on user interest and adoption and overall experience.

Overall, 44 reviewers gave Basware a 4.6 out of 5*, taking into consideration product capabilities, sales experience, deployment, and support experience. 89%* said they would recommend Basware’s products.

Jason Kurtz, Executive Chairman and Interim CEO, Basware:

“This is a huge milestone for Basware. We believe that to be recognized as a Customers’ Choice on Gartner Peer Insights is a testament to the hard work of our teams and reviews by our customers who have bought, implemented and used our solutions.

“This is more than customer service. It indicates the value delivered by our solutions, the satisfaction with our products, and represents the strong 12-months that we have had at Basware. For example, we recently improved our SmartPDF tool to handle exception invoices based on customer feedback and continue to invest in our customer success function to drive best in class Accounts Payable performance. We are committed to providing the best experience and solutions to exceed customer needs and are thankful for the feedback that they share on Gartner Peer Insights. All these elements are vital in delivering true automation and tangible return on investment.”

According to one review from a Shared Services Manager, Manufacturing, North America:
The partnership provided [over] the past year has been exceptional. Holding monthly meetings to drive AP processing and improvements, far exceeded my expectations…. Communication and collaboration take place which only builds on the professional and personal relationships.

Reviews are organized by products into markets on Gartner Peer Insights. The distinction is a recognition of vendors in the P2P market based on feedback and ratings from verified end users. The four quadrants are Aspiring, Established, Strong Performer and Customers’ Choice.

For more information, click here (https://www.gartner.com/reviews/market/procure-to-pay-suites/vendor/basware/product/basware).