Elliott Affiliates, Ltd. Outsourcing
In support of these goals, Elliott fine-tunes a model that has withstood the scrutiny of hundreds of clients and contractors. This model includes the following elements:
- Performance Standards
- Scope of work and contract
- Bid conference
- Proposal evaluation
- Final Project Report
Each of these elements is customized to ensure compatibility with the unique culture of every client.
Elliott is proud to have worked with some of the premier institutions, corporations, and facilities management organizations throughout the United States.
Performance Standards
The Elliott team assists client management staff to clarify and develop an optimal outsourcing strategy that integrates with broader client business and financial objectives.
Through benchmarking, focus groups, and/or client strategic plans, performance standards are documented and serve as the foundation of the service contract.
These standards help our clients enhance the efficiency and effectiveness of their outsourcing effort while increasing the value received from the contractor.
Scope of Work & Contract
Beyond performance standards, building statistics and contractor accountability must be established for those activities and responsibilities considered important to client success. These are developed to ensure the scope of work and contract documents are compatible with the client's business culture and strategic goals.
As a result of hundreds of client and legal reviews of the Elliott scope of work and contract, we have an extensive library of alternatives available to our clients
Bid Conference
Elliott Affiliates had participated in and facilitated hundreds of client bid conferences. We use this extensive experience to ensure that attendees are fully informed and client objectives are clearly understood. Proposal submission requirements are discussed and submission "tips" are provided to assist contractors in providing the most complete and valuable information they can for client decision making. This preparation by the client-Elliott team ensures a successful bid conference event.
Proposal Evaluation
The best people, with the best systems at the best price is the best choice for a service contractor.
The Elliott evaluation model is a double-blind, scale rated matrix process. This method ensures a fair, bias-free comparison of alternative proposals. The results provide clear documentation of the strengths and weaknesses of each proposal, and the rationale for choosing the selected contractor.
Reference site visits and final contractor interviews complete the evaluation process. With this information, a fully informed and thoroughly documented decision is made.
Final Project Report
At the conclusion of the evaluation process, Elliott Affiliates prepares a summary project report of the steps taken and evaluation ratings assigned at each step of the proposal evaluation. This report provides supporting documentation for the recommendation to reward the contract.
From it's library, Elliott will make available to the client terms and conditions and contract documents.
With the final project report, the outsourcing phase of the performance management process is concluded.
Key Questions Answered by Outsourcing
- How do I define and manage performance?
- What cleaning standard do my customers want?
- How do I objectively and accurately evaluate alternative proposals?
- Which contractor has the best cleaning processes?
- Will senior management approve my contract award recommendation?
- Am I going to pay below market prices for janitorial services?
- How do I know my scope of work and other contract documents are effective?
Elliott Affiliates, LTD., 11350 McCormick Road, EP3, Suite 600, Hunt Valley, MD 21031. Tel: 800-626-6807; Fax: 410-584-2634.