Melbourne City Council Successfully Implements Zycus' Suite Of Solutions For A Compliant Procurement Process

Zycus, a global leader in AI-driven Source-to-Pay software solutions, announced the successful implementation of their solution modules that include eSourcing, Contract Management, Supplier Management, Request Management and Project Management at the City of Melbourne council.

The government organization that handles service offerings to almost a million people that reside,visit or work in the city of Melbourne daily, wished to streamline, centralize and control their sourcing and contracting activities for a centralized and compliant procurement process.

Zycus’ team was able to implement the set of modules in a short span of 4 months despite the restrictions faced due to a global pandemic. Zycus’ team ensured that the organization’s existing framework matched industry benchmarks to enable a best-in-class procurement process. The client’s requested workflow templates with custom approvals facilitated by the team on Zycus’ deeply configured module helped them replicate and improve their existing approval processes.

“The Zycus tool is a critical enabler for our procurement function as it increases automation and systemizes the S2C processes. It enables the team to spend less time on administrative and tactical tasks and focus more on problem solving and value-adding strategic activities. The tool will also ensure that all our procurement activities are compliant to our policies & legislation and are auditable. We’re looking forward to all the efficiencies and benefits that the system will deliver City of Melbourne for many years to come,” says Ravin Balendran, Director of Procurement and Contract Management.

“The team heard our requirements and provided best practice designs for our processes, which thanks to their expertise, has brought about significant improvement in our processes. We really appreciate Zycus’ team that showed continuous collaboration, flexibility and professionalism throughout the process,” says Katherine Pham, Senior Project Manager at City of Melbourne.

“Our successful implementation is just the first step to a delightful customer journey that we plan for each of our customers. We aim to provide best-in-class customer service to go with our market-leading procurement solutions for the perfect customer experience,” says Ashish Kasangottuwar, VP Global Delivery at Zycus.